For more than 70 years Universal has worked hard to achieve long-term success.
That success has been based on our ability to satisfy customers. No easy task, but we do this every day – on simple jobs and on the most complex. We accomplish this by keeping up with new technologies, hiring the best people, and believing that the impossible is somehow possible. Service and quality are the most important words in our lexicon.
As we face the challenges presented by the ever-changing world of electronics, our commitment to these ideals becomes even stronger. We continually explore new equipment and technologies to maintain our state-of-the-art facilities, while following our traditional philosophy that every job is a custom job and every customer is special. This is our definition of success.
Our commitment to quality is matched only by our commitment to customer service. We know that you’re not merely buying ink on paper, but service. At Universal, each customer is assigned a sales representative and a customer service representative. Both are dedicated to giving your project the care and special attention it deserves.
When your sales rep is out of the office, we want to make sure that you’re still well taken care of. The CSR serves as your personal liaison within our plant. He or she can provide you with timely updates on the status of your job, handle quote requests and answer scheduling, shipping and billing questions.
We’re well aware that selling a job is only the beginning of an order, not the end. It’s important to us that the entire production experience is a pleasant one for you and we’ll do everything in our power to make that happen. Our goal is to produce what you want, when you want it – all the time – with the most value.
Thank you for taking the time to visit us. We have structured our company to provide quality products and superior service to Customers in the selected markets that we serve and to make the impossible, possible. We are grateful to our employees who work hard to make this happen every day!
So, the next time you have an impossible project or deadline, please consider Universal. We welcome the opportunity to become your partner in graphic excellence.